Podmienky poskytovania služby

Terms of Service

Effective Date: 13.3.2025

Welcome to Matase.art! These Terms of Service govern your use of our website and the purchase of our handmade products. By accessing or using our site, you agree to comply with these terms. If you do not agree with any part of these terms, please do not use our website.

1. General Information

• Matase.art is operated by Vladimira Voltner Matase, registered in Slovakia.

• Our email contact: w.matase@gmail.com.

• Our website offers handmade products, including jewelry, home décor, and accessories.

2. Eligibility

• By using this website, you confirm that you are at least 18 years old or have parental consent.

• You agree to provide accurate, complete, and current information when making a purchase.

3. Orders & Payments

• All prices on Matase.art are listed in EUR

• Orders are processed once payment is received. We reserve the right to cancel any order in cases of suspected fraud or incorrect pricing.

• By placing an order, you enter into a legally binding contract to purchase the selected products.

4. Shipping & Delivery

• We ship in Europe, subject to the availability of postal and courier services.

• Delivery times vary depending on location and shipping method. Estimated times are provided at checkout.

• Any customs duties or import taxes are the responsibility of the buyer.

• The products are made to order, dispatch takes from 3 to 10 days, depending on the complexity of the product.

 

5. Returns & Refunds

• Our Return & Refund Policy is available [here – insert link].

• You have the right to withdraw from your purchase within 14 days of receiving the goods, except for personalized or custom-made items.

• If you receive a defective item, we will provide a replacement, repair, or refund in accordance with Slovak consumer laws.

6. Intellectual Property Rights

• All content on Matase.art, including images, designs, text, and branding, is the exclusive property of Matase and is protected under copyright laws.

• You may not copy, reproduce, distribute, or use any content from this website without our written permission.

7. User Conduct

By using our website, you agree:

• Not to engage in any illegal, fraudulent, or harmful activities.

• Not to post offensive, misleading, or infringing content in reviews or messages.

• Not to attempt to hack, disrupt, or misuse our website or services.

We reserve the right to remove any user who violates these terms.

8. Limitation of Liability

• We strive to provide accurate product descriptions and services, but we do not guarantee that the website will always be free from errors.

• Matase is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

9. Privacy & Data Protection

• We respect your privacy and process your data in compliance with GDPR and Slovak data protection laws.

• For details on how we collect and use personal information, please see our Privacy Policy [insert link].

10. Amendments to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be posted on this page, and continued use of our site constitutes acceptance of the updated terms.

11. Governing Law & Dispute Resolution

• These terms are governed by the laws of Slovakia.

• In the event of a dispute, we encourage you to contact us directly to seek a resolution. If necessary, disputes may be settled by the Slovak Consumer Protection Authority or the European Online Dispute Resolution platform (ODR) at https://ec.europa.eu/consumers/odr.

12. Contact Information

For any questions regarding these Terms of Service, please contact us at:

Email: w.matase@gmail.com

Website: https://matase.art